TERMS & CONDITIONS

By enrolling on a TCS course or programme, participants consent to these terms and conditions below.

1. DEFINITIONS

1.1 ‘TCS’,‘We’ means Team Coaching Studio Ltd.

1.2 ‘Applicant’ means an individual or company who wishes to enrol in a TCS course or event.

1.3 ‘Participant’ and delegate are used interchangeably and mean an individual or company who has submitted an Application or course booking whose payment has been received (where relevant) and who has been accepted onto the course or event.

1.4 ‘Course’,‘Programme’,‘Workshop’ or ‘Retreat’ are used interchangeably and mean the entire training programme for which a single fee is charged and to which an applicant commits.

1.5‘ Module’ means one or more consecutive training days that make up a series of non-consecutive training modules to form a single course or programme.

1.6 ‘Start of Programme’ means the calendar day of the first day of the first event of the programme or course.

1.7 ‘Event’ means any time the TCS sponsors an in-person or virtual webinar opportunity for others for free or for a fee.

1.8‘ Workshop’ means a stand-alone training course or programme.

1.9 “You,”Your” means the Applicant.

1.10 Any reference in these Terms and Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.11 A reference to any English action, remedy, method of judicial proceeding, court, official, legal document, legal status, legal doctrine, legal concept or thing shall, in respect of any jurisdiction other than England, be deemed to include a reference to that which most nearly approximates to the English equivalent in that jurisdiction.

1.12 The headings in these Conditions are for convenience only and shall not affect their interpretation

2. BASIS OF AGREEMENT

2.1 These terms apply to any course or event offered by TCS.

2.2 Any booking using the TCS online registration form, which you seek to place with TCS through TCS’s website or otherwise constitutes an offer by you to purchase a place on the relevant course subject to these terms and conditions to the exclusion of all other terms and conditions.

2.3 Your booking shall only be deemed to be accepted by TCS when TCS notifies you by email, that your application is approved on which date (the Commencement Date) a contract between you and TCS shall come into existence on the basis of these terms and conditions, the Cancellation and Transfer policy and any additional terms set out in TCS’s notification of approval (the Contract).

2.4 The Contract constitutes the entire agreement between you (the participant) and TCS. You shall not be entitled to rely on any statement, promise or representation made or given by or on behalf of TCS which is not set out in the Contract.

2.5 Any example coaching or training sessions or presentations, descriptive matter or advertising issued by TCS and any illustrations or descriptions of the courses contained in our catalogues, brochures or website are issued or published for the sole purpose of giving an approximate idea of the courses described in them. They shall not form part of the Contract or have any contractual force except where expressly provided in these Terms and Conditions.

3. SUPPLY OF SERVICES

3.1 Subject to receipt of the Charges (as defined in clause 4.1) by TCS in full we shall supply the course to you in accordance with our learning principles set out on our website from time to time.

3.2 We shall have the right to make any changes to the course which are necessary to comply with any applicable law or safety requirement which do not adversely affect the nature or quality of the course, or which we consider desirable or appropriate in connection with the course.

4. CHARGES AND PAYMENT

4.1 The course fees (the Charges) shall be as described on our website at the Commencement Date.

4.2 Course fees are correct at time of printing. However, TCS reserves the right to adjust these prices in order to meet their true cost.

4.3 Payment in full of fees shall be received by TCS in cleared funds no later than thirty days before date of commencement of the course, except for late applicants or where a payment plan has been agreed. Full payment must be received before the final session of a programme takes place.

4.4 Should the Charges not have been paid in accordance with the Contract you will not be permitted to commence or continue on the course.

4.5 It is the responsibility of the applicant to confirm his/her place by forwarding payment whether the Participant is paying the charges personally or via their employer.

4.6 Where the Participant’s employer is due to pay the Charges but subsequently refuses to pay the Charges (for whatever reason), the Participant (subject to clause 7) remains personally liable to pay the Charges.

4.7 Unless otherwise specified at the time you purchase the course the Charges are exclusive of VAT(or equivalent sales tax) or any other sales, withholding or other taxes that is applicable which are additionally liable to pay to TCS.

4.8 It is your responsibility to pay the correct tax for your country of origin and tax status at the time of booking.

4.9 Payment of residential costs, travel and meals are in addition to the course fees except where advertised as included. 

4.10 Interest will be charged at the rate of 8% above Bank of England Base Rate for late payment.

4.11 To qualify for Early Bird pricing incentives and other marketing incentives payment in full must be received, or a payment plan in place or a PO received by the specified Early Bird or incentive date.

4.12 For the programmes where payment plans are in place, the Early Bird offer will apply to anyone who elects to pay via the payment plan so long as the first installment is received before the Early Bird end date.

4.13 The full price as detailed on the invoice is payable in order to secure a place. Due account should be taken when making payment to ensure that any bank transfer charges are added to the payment and enough local currency should be made available to ensure the full amount is received by the TCS when calculating the exchange rate at the date of transfer.

4.14 Subject to clause 7, Charges are non-refundable.

5. TRANSFERS

5.1 Transfers to later programmes are at the discretion of TCS and will only be granted if written notice has been received and acknowledged by TCS and such notice has been received within time frames specified in the Cancellation and Transfer policy

5.2 Should a Participant wish to transfer to a later Programme, TCS has a policy to apply charges depending on the length of notification given in writing. These charges are applied in accordance with the Cancellation and Transfer policy.

5.3 Oral notification will not be accepted. Written notification of a transfer request must be by email and must be received within TCS’s normal office working hours.

5.4 The transfer option only applies to Participants who are transferring to a different date for the same type of Programme and is subject to the same type of programme being available.

5.5 Participants must specify their choice of transfer date at the time of transfer.

5.6 The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all payments will be due.

5.7 If a Participant uses the transfer option, the original Programme invoice and the transfer invoice remain due, if the transfer reservation is subsequently cancelled the standard TCS cancellation penalties will apply.

5.8 Participants may not transfer to a session on a later programme. Attendance at each scheduled session for the Programme booked are required in order to successfully complete the programme.

6. SUBSTITUTIONS

6.1 Depending on the circumstances, TCS may agree to switch a Participant who is booked onto a Programme or Workshop with another Participant from the same organisation or company. A fee may of up to £250+VAT may be charged to make the changes

7. CANCELLATIONS, TRANSFERS & REFUNDS

7.1 A participant may cancel the Agreement by giving notice in writing at any time and refunds and transfers will be applied in line with Cancellation and Transfer Policy.

It is the participant’s responsibility to ensure and confirm that any notice of cancellation has been received by TCS and that you have received an acknowledgement of receipt from TCS.

7.2 In the event of a participant being unable to attend a course on the dates originally booked TCS will use reasonable endeavours to accommodate requests for transfers to alternative dates or alternative courses but shall be under no obligation to grant such requests. If it is not possible to arrange for you to attend an alternative course any deposit or fees paid will be retained by TCS in accordance with the Cancellation and Transfer Policy.

7.3 Substitute participants cannot be used (unless otherwise agreed in accordance with clause 6.1).

7.4 If A Participant is unhappy with the course and feels that it does not meet the description given on the TCS website the Participant must notify the facilitator within seven days of the first full session. Refunds will be at the sole discretion of TCS.

7.5 TCS reserves the right to cancel Programmes, Workshops, Retreats or Supervision sessions, revise dates, times and fees or substitute facilitators or attending faculty as necessary. If a Programme, Workshop, Retreat or Supervision session must be cancelled, TCS will make every reasonable effort to reschedule to an alternative date and will automatically move confirmed bookings to the alternative date. TCS will provide the Applicant with as much notice as is possible given the circumstances for the date change. Notice will be given in writing (email).

7.6 If TCS changes the venue of a Programme, Workshop or Retreat, or Supervision session even at short notice, TCS will not reimburse travel or accommodation costs associated with changes.

8. SICKNESS AND ILL HEATH

8.1 If the performance of any of TCS’s obligations under the Contract is prevented or delayed due to the sickness or ill health of any of TCS employees, faculty members, agents or subcontractors we shall inform you as soon as is reasonably practicable. TCS will not be liable for any losses caused as a result of delays in teaching of the courses caused by the sickness or ill health of TCS employees, faculty members, agents or subcontractors, nor shall any refunds be due. As soon as reasonably practicable TCS shall arrange for an alternative date and time for the Participant to attend the course or section of the course cancelled under this clause.

9. INTELLECTUAL PROPERTY RIGHTS AND CONFIDENTIALITY

9.1 TCS have spent considerable time and money in the development of our coaching and training systems and processes and all the information which we, our employees, agents or subcontractors provide in relation to the course and in the materials, including but not limited to information provided orally, in writing or electronic form and delivered in lectures, seminars, discussions, coaching and training sessions (the Materials). You acknowledge and agree that such information and materials may be confidential in nature and contain valuable trade secrets, technical and commercial know-how, specifications, inventions, processes and initiatives. You shall not make or permit the making of any copies, reproductions, recordings, interpretations or analysis of course materials and shall restrict disclosure of any confidential information to such of your employees, agents or subcontractors as need to know it for the purpose of performance of the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality and obligations prohibiting the reproduction of materials corresponding to those which bind you.

9.2 All Intellectual Property Rights (defined below) in or arising out of or in connection with the Contract and in the Materials shall be owned by TCS and nothing in the Contract shall grant you any Intellectual Property Rights.

9.3 For the purposes of this clause 9, Intellectual Property Rights means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information(including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

9.4 This clause 9 shall survive termination of the Contract.

10. LIMITATION OF LIABILITY

10.1 Nothing in these Conditions shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982(title and quiet possession).

10.2 Subject to clause 10.1:(a) we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and (b) our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort(including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Charges paid under the Contract.

10.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

10.4 This clause 10 shall survive termination of the Contract.

11. TERMINATION

11.1 Without limiting our other rights or remedies, we shall have the right to terminate the Contract or cancel any Order immediately by notice to you.

11.2 TCS faculty may withdraw a participant if they believe it is in the participant’s best interest, the cohort’s best interest, or for any reason. The participant will be denied access to course materials and the online course platform.

12. PROCESSING OF PERSONAL DATA

12.1 For the purposes of delivering the programme and managing your enrolment, TCS will collect and process personal data about you. TCS acts as the Data Controller in respect of this personal data and will process it in accordance with all applicable Data Protection Laws.

12.2 Details of what data we collect, how we use it, how long we retain it, and your rights as a data subject are set out in our Privacy Policy, which is available at [link]. By enrolling on a TCS programme, you confirm that you have read and understood our Privacy Policy.

12.3 Where your employer is funding or part-funding your place, we may share relevant enrolment and payment information with them. We will not share your personal data with any other third party except as set out in our Privacy Policy or as required by law.

13. GENERAL

13.1 The language of these terms and conditions is English. All documents, notices, waivers, variations and other written communications relating to these terms and conditions shall be in English. If these terms and conditions and any document relating to it is translated, the English version shall prevail.

13.2 Force majeure:(a) For the purposes of this Contract, Force Majeure Event means an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes(whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.(b) We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of a Force Majeure Event.(c) If the Force Majeure Event prevents TCS from providing any of the Services for more than 6 months, we shall, without limiting our other rights or remedies, have the right to terminate this Contract immediately by giving written notice to you.

13.3 We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under the Contract and may subcontract or delegate in any manner any or all of our obligations under the Contract to any third party.

13.4 No failure or delay by TCS in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.

13.5 If a court or any other competent authority finds that any provision of the Contract(or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

13.6 Except as set out in these Terms and Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by TCS.

13.7 This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation(including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the laws of England and Wales.

13.8 Subject to clause 13.9, the parties irrevocably agree, for the sole benefit of TCS that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this Contract, its subject matter or formation(including non-contractual disputes or claims).

13.9 Notwithstanding clause 13.8 the parties irrevocably agree that TCS shall have the right to take, and shall not be prevented from taking, proceedings against you to settle any dispute or claim arising out of, or in connection with, this agreement, its subject matter or formation(including non-contractual disputes or claims) in any other court of competent jurisdiction and that TCS may bring proceedings in any such court concurrently with or in addition to proceedings in England and Wales

14. FILMING, PHOTOGRAPHY AND SESSION RECORDINGS

14.1 By enrolling on a TCS programme, you consent to Team Coaching Studio capturing images of you in video recordings and/or photographs taken during both online and in-person sessions.

14.2 These images may be used by TCS for marketing, publicity and promotional purposes, including on our website, social media channels and other publications.

14.3 All copyright and intellectual property rights in any photographs and recordings in which you feature will belong to Team Coaching Studio.

14.4 You may withdraw your consent for marketing use of your images at any time by contacting admin@teamcoachingstudio.com. We will take reasonablesteps to prevent future use, however images already in circulation may continue to appear.

14.5 Programme sessions may be recorded to allow participants to revisit content in their own time. Details of how these recordings are stored, retained and accessed are set out in our Privacy Policy.

15. COURSE COMPLETION AND ACCREDITATION

To successfully complete any course or programme:

15.1 Attendance and participation in accordance with the programme’s minimum attendance requirements is necessary.

15.2 Course assignments must be completed in full

15.3 A missed session is any session where the participant does not attend or arrives more that 30 minutes after the scheduled course time. 

15.4 If a participant cannot meet full attendance or does not cooperate with their subgroup, then course leaders may withdraw the participant from the programme. Any refund will be at the sole discretion of TCS.

15.5 Exceptions will be handled individually at the discretion of TCS and faculty

16. COMPLAINTS PROCEDURE

16.1 TCS is committed to providing a high quality experience for all participants. If you are dissatisfied with any aspect of your course or our service, we encourage you to raise your concern as early as possible.

16.2 In the first instance, complaints should be raised informally with your course facilitator.

16.3 If your complaint is not resolved informally, you may submit a formal written complaint to admin@teamcoachingstudio.com. Please include your name, the programme you are enrolled on, a clear description of your complaint and any relevant dates.

16.4 TCS will acknowledge receipt of your formal complaint within 5 working days and aim to provide a full response within 20 working days. Where this is not possible, we will keep you informed of progress.

16.5 All complaints will be treated confidentially and handled fairly and without detriment to the complainant.

17. ACCESSIBILITY AND REASONABLE ADJUSTMENTS

17.1 TCS is committed to being inclusive and welcoming to all participants. We seek to comply with our obligations under the Equality Act 2010 and will make reasonable adjustments to support participants with disabilities or additional needs wherever possible.

17.2 If you have a disability, learning need or any other requirement that may affect your participation in a programme, we encourage you to contact us at admin@teamcoachingstudio.com prior to enrolment so that we can discuss how best to support you.

17.3 Requests for reasonable adjustments will be considered on an individual basis. Whilst TCS will make every effort to accommodate requests, we cannot guarantee that all adjustments will be possible, particularly where they would fundamentally alter the nature of the programme.